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VIRTUAL EMERGENCY ROOM FAQ
WHAT IS THE VIRTUAL EMERGENCY ROOM AND WHEN SHOULD I USE IT?
The Virtual Emergency Room can be used for most things you would go to Urgent Care or Emergency Room. For people on the Ashley Furniture health plan it has no copay to use and can help with the majority of things the in-person Urgent Care or Emergency Room can do.
WHEN SHOULD I USE THE VIRTUAL EMERGENCY ROOM?
Use the Virtual Emergency Room on nights and weekends when the Ashley Wellness Center is closed. The Wellness Center is closed Monday thru Friday from 6:00pm to 6:00am and all day on Saturday and Sunday.
WHEN SHOULD I CALL 911 INSTEAD OF THE VIRTUAL EMERGENCY ROOM?
For life threating emergencies always call 911.
Bleeding that will not stop
Breathing problems (difficulty breathing, shortness of breath)
Chest pain
Choking
Coughing up or vomiting blood
Fainting or loss of consciousness
Head or spine injury
Severe or persistent vomiting
Sudden, severe pain anywhere in the body
Sudden dizziness, weakness, or change in vision
Swallowing a poisonous substance
Upper abdominal pain or pressure
Sudden blindness or vision changes
Severe burns
Allergic reaction
Any other life-threatening concerns
AFTER VISITING THE VIRTUAL EMERGENCY ROOM SHOULD I STILL MAKE AN APPOINTMENT WITH THE WELLNESS CENTER?
Yes! Once you have been seen in the Virtual Emergency Room you should always schedule a follow-up appointment with the Wellness Center the next day the Wellness Center is open.
IS THERE A FEE FOR USING THE VIRTUAL EMERGENCY ROOM?
There is no fee for using the Virtual Emergency Room if you are on the Ashley Furniture health plan; however, there may be a fee if you need to be seen in person.